Support · Tickets & Updates
Submit connection, subscription, and billing questions through the user panel.
Include error messages and relevant context in your ticket to help us identify the issue. You can add information and check replies in the same thread. Visit the Help Center first, if useful; for account- or order-specific questions, use the user panel.
The user panel ticket system is the only contact option currently available. No email address or Telegram account is listed on this page. Please don’t guess contact details based on the brand name.
Use tickets for connection issues, subscription update errors, payment and order checks, or refund questions. Submit your request in the panel, then check for replies or add information to the same ticket.
We don’t guarantee a fixed response time. Check your ticket for updates, and watch for requests for more information if we need to verify an order or reproduce an issue.
View ticketsNo public customer support email is currently available. Submit account, billing, and connection questions through a ticket. Don’t send account details to addresses you find or guess on your own.
No response time is specified for email. Please use the ticket system instead.
No public Telegram support account or group is currently available. Keep order checks and troubleshooting follow-ups in your user panel ticket.
No response time is specified for Telegram, and this page doesn’t provide an account link.
Describe what happened and what you’ve already tried. This is more helpful than simply saying “it doesn’t work.” Use the checklist below, and leave out personal information that isn’t relevant to the issue.
Include the relevant order number, plan, payment method, and order status shown in the panel. Payment methods include Alipay / WeChat Pay / USDT. If you attach proof of payment, hide details that aren’t needed to verify it. Never share your payment password or account credentials.
This service offers a 30-day no-questions-asked refund policy. To request a refund, explain your request and include the related order in a ticket. See the refund policy for details. We don’t guarantee when funds will arrive; request processing and payment provider settlement are separate steps.
Whenever possible, add updates to the original ticket so the troubleshooting steps and replies stay together. Let us know if changing routes, networks, or clients affects the issue. Once it’s resolved, you can also share what worked to help close out the investigation.
Setup, troubleshooting, and billing each have their own guides. Identify the type of issue first, then decide whether to submit a ticket.
If you’re new to the service, follow the guide to check how to get a client, import your subscription, and verify the connection. Get clients and account subscriptions through the user panel.
View guidesFirst, check whether the issue is that the client can’t connect, websites won’t load, or a specific app isn’t working. Then check your route, network environment, and client rules based on the symptoms.
View the troubleshooting guideMonthly subscription data resets each month on the activation date. Data add-ons last until used and never expire. Check the pricing page for plan prices and data allowances.
View plans