Subscriptions and Connections Help Center

No email address is required; create an account with a username and password. Before entering your details in the account panel, make sure you are on the official VPNLiuLiang site. Use a unique password and save your username and password in a trusted password manager rather than relying on your browser’s temporary memory. Not needing an email address does not mean you can neglect account security. If you forget your login details, contact support through the site and provide order information they can verify. Never post your password, full subscription link or payment details publicly, and do not give support login details for other websites.

Sign in to the account panel and find your subscription in the subscription section, then import it from your client’s subscription or configuration settings. To refresh your routes, select the subscription you’re using, run an update and check that the client confirms it succeeded. Switching routes alone does not refresh a subscription. If the link in the panel has changed, edit the existing entry or import it again, then make sure the new configuration is enabled so you don’t keep using the old one. Treat subscription links as personal credentials and keep them as safe as passwords. Menu names vary by platform, so follow the interface in your current client.

There is no limit on the number of devices that can be online at once, and changing devices does not mean you need another plan. Supported platforms include Windows / macOS / iOS / Android / Linux. Sign in to the same account on your new device, get the client and subscription from the account panel, and import them. Before using multiple devices, make sure each one has your own active subscription and keep an eye on your account’s data usage. Unlimited devices does not mean unlimited data. When you stop using an old device, disconnect it and remove any saved subscription, especially before returning, transferring or sharing the device, so your credentials aren’t left behind.

Sign in to the account panel to check your current plan, its status and remaining data, then compare these with the subscription selected in your client. Monthly plan data resets each month on the date you activated the plan, not necessarily on the first day of the calendar month. Check the activation and reset records shown in the panel. Data packs do not expire and remain available until used; they do not follow the monthly plan reset schedule. If your client shows routes but you can’t connect, check your account status before repeatedly deleting configurations. If you have questions about data usage, save a screenshot of the panel and note when you checked it, then ask support to review the records through a ticket. Hide your subscription link and other sensitive account details in screenshots.

First, pause the proxy and check whether your device can still access websites that normally work. This helps distinguish a local network issue from a proxy connection failure. Then sign in to the panel to check your subscription status and data, update the subscription in your client, and make sure an active configuration is selected and the connection is enabled. If your system asks for VPN or network access, review the permission request before allowing it. Next, try another route and temporarily turn off other proxy tools that could conflict, then check the error category in your client logs. Change one thing at a time and note the results. If every route fails, submit a ticket with your operating system, client, network environment and error message.

A “connected” status only means the connection toggle or tunnel is active; it does not mean every app is using the proxy. Try opening the target service in a browser and check whether other sites work. If only one app fails, review per-app proxy settings, rule mode and the app exclusion list to make sure it isn’t set to connect directly. You can temporarily switch the proxy mode in your client for comparison, then restore the rules you prefer for everyday use. If a domain won’t resolve, check the client’s DNS settings instead of copying an unfamiliar address. Also check the target service’s account status and regional requirements: a network connection cannot replace its own eligibility requirements.

A failed subscription update does not mean you need to create a new account. First, make sure your local network can reach the account panel. Check that the subscription address is complete and that you haven’t copied any spaces, line breaks or extra text, then verify the subscription status in the panel. If the link was changed there, replace the old address saved in your client. Client errors can indicate an invalid address, a failed request or a configuration parsing problem, and each calls for a different check. Reimporting the same address repeatedly is unlikely to help. When submitting a ticket, include the error message and client name. Hide the full subscription address in public screenshots, and use the support process in the panel for any account checks.

If your mobile connection drops in the background, first check whether your system restricts background activity for the client or pauses network activity when the screen locks to save power. Adjust the system settings to allow the necessary background activity, then compare the connection in the foreground and with the screen locked. Also check whether another network tool has taken over the connection or whether the client failed to reconnect after a network change. If you still need help, include your operating system and client, when the issue occurred, your network environment, route name, the full error message and the steps you’ve already tried. Saying whether the problem is continuous or only occurs in the background is more useful than simply saying it doesn’t work. Don’t include your password or post your full subscription link publicly.

Start by comparing route types in the same region. This makes it easier to tell whether the issue is with the connection path or a change in the target service’s region. Compare IEPL, relay and direct routes, and check whether your local network is also downloading, syncing files or streaming video. If all routes in that region perform poorly, try another region that suits the target service, keeping the app and test content the same. A faster result once is not a long-term guarantee; peak-time performance can also depend on your local ISP, network congestion and the destination site. Note the time, region, route type and app behavior when the slowdown occurs. If the issue persists, send these details in a support ticket.

These terms describe how a connection path is arranged; they are not a blanket promise about speed on every visit. IEPL usually refers to a path using a dedicated link. Relay routes connect through an intermediate node, while direct routes use a more direct path from your local network to the exit. Start with the region the target service requires, then compare connection stability, page loading and interruptions during calls or video on your own network. Don’t judge results by the route name alone, or switch to a more complex path without a reason. For a side-by-side comparison, see the route type descriptions on the servers page. If the issue persists, use the troubleshooting guide to rule out local causes one by one.

The service covers 90+ countries and 180+ routes. Check the account panel or client for the current selection. Coverage does not mean every target service is available in every region, or that streaming libraries and AI tool features are the same everywhere. Before connecting, check the target service’s account eligibility, regional requirements and service status, then choose an appropriate exit region. Streaming availability depends on the actual result. If a website loads but account features are unavailable, distinguish an account issue from a network issue. If an error persists after changing routes, save the exact error and note the target service, exit region and client mode so support can identify what to check next.

Latency measures round-trip response along a specific test path. On its own, it does not show video throughput, connection stability or call quality. Real-world performance can also be affected by packet loss, local Wi-Fi signal, other network activity, the target service’s load and client rules. Pause bandwidth-heavy tasks first, compare wired and wireless connections or another available network, then test different routes with the same app and content. For calls, pay attention to choppy audio and repeated video freezes, not just the latency reading. If only one service lags, check its access rules and service status first. If every app is slow, work through your local network, client settings and route path in that order.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on your activation date. Before choosing, review your current usage and consider how much you browse and work with documents, stream video or transfer files, then decide which tier suits your regular use. A plan’s data allowance does not guarantee a certain amount of time in any app: video quality, file size and background syncing all affect usage. Compare prices and rules on the plans page, and check the plan name, billing method and data allowance before paying. If your usage is occasional, you can also compare the data pack’s use-it-until-it’s-gone terms.

Data packs cost ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They do not expire and remain available until used. Unlike monthly plans, their data does not reset each month. Compare them based on how consistently you use data; don’t convert a data pack into a recurring plan with an unpublished billing period. If you upgrade a monthly plan partway through, the price difference is prorated for the remaining days. Before making a change, check your current plan and the order details for the new plan in the panel. Don’t assume how remaining data, plan duration or different products will combine. If the page doesn’t show what you expected, confirm the details through a support ticket before proceeding to avoid placing another order based on assumptions.

Supported payment methods are Alipay / WeChat Pay / USDT. After choosing a plan, check the order and payment method in the account panel, follow the instructions on the order page, then check the order history for the result. If your plan status hasn’t changed after payment, first make sure the payment was for the current account and order, then refresh the panel. Don’t pay again just because the status hasn’t updated yet. Submit a support ticket with the order ID, payment time and verifiable payment details so support can check the transaction. Hide personal information unrelated to the review in screenshots. For USDT payments, carefully verify the receiving details on the current order page; don’t use an old screenshot or information forwarded by someone else instead of the current instructions.

This service offers a 30-day no-questions-asked refund. To request one, sign in to the account panel, open a support ticket, state that you’re requesting a refund and provide the relevant order details. Eligibility is subject to the refund policy and terms of service. You do not need to repeatedly change routes or submit speed test results to apply, and you should never send your account password to get help. If you’ve already contacted support about a connection issue, add your refund request to the same ticket so the related order and conversation can be reviewed together. Check for a reply in the panel and provide any necessary verification details. The ticket response and payment records determine the status and outcome; don’t assume when the refund will arrive.