Refund Policy

Refund Window and Eligible Orders

You may request a full refund for any reason within 30 days of your first payment. You do not need to explain why the service did not meet your expectations. Eligibility is checked against the first payment record and the time your support ticket is submitted. Submit your request within the window; there is no need to wait for connection troubleshooting to finish.

When submitting a request, identify the monthly subscription or data package order to be reviewed. The refund window starts with the first payment; later renewals, upgrades, or additional data package purchases do not restart it. If your request involves multiple payments, list each order separately. Support will clarify the scope of each one to avoid terminating unrelated orders.

Eligibility and Verification Limits

Within the window above, you may request a refund if your needs change, the client is unsuitable, or the route experience falls short of expectations. These reasons do not affect the no-questions-asked refund policy. Having used the service normally is not, by itself, grounds to reject a refund or deduct the amount based on data usage. This policy does not impose an undisclosed threshold for the proportion of data used.

Orders outside the refund window, payments already refunded, and payments that cannot be matched to your account are not eligible for an automatic repeat refund. Disputes involving usage beyond the package allowance, unexpected charges, or account violations require a review of the order, usage records, and relevant terms. An anomaly label alone is not grounds to invalidate a request. For accounts with a violation, support should explain the specific basis and how it affects the request.

How to Request a Refund

Sign in to the account used for payment and submit a refund request through the support ticket section of the user panel. Include your account username, order number, payment time, amount paid, and payment method, and identify the order you want refunded. If payment succeeded but the order status has not updated, you may attach proof of payment after masking personal information not needed for verification.

After reviewing your request, support will explain the processing scope, any information still needed, and the return method in the same ticket. A description or screenshots of connection issues may help with troubleshooting, but are not required for a no-questions-asked refund. Do not submit your account password, complete subscription link, or payment key. Keep any additional materials in the same ticket to make it easier to verify the request time and processing record.

Submit a Refund Request

Refund Method and Payment Differences

Refunds are generally returned to the original payment account through the original payment method. Alipay and WeChat Pay transactions must be verified against the original transaction record; after the refund is sent, check the statement in the relevant payment account. If the original payment channel cannot process the refund, support will explain why in the ticket and confirm a workable option with you. You will not be asked to pay another account first to receive a refund.

USDT is handled differently from Alipay and WeChat Pay, and cannot be assumed to return automatically through the original transaction. The receiving network, address, and order association must be confirmed in the ticket to avoid using an incompatible network. Any amount verification, network fees, or other processing differences will be explained and confirmed before action is taken; undisclosed rules will not be used to deduct from the promised full refund.

Refund Status and Service After Refund

Request acceptance, refund initiation, and receipt of funds are separate stages. The time it takes for funds to arrive depends on payment channel processing, account status, or network confirmation; this policy does not guarantee a fixed arrival time. Support should explain the current stage in the ticket. If the funds have not appeared after you receive a refund initiation notice, reply to the original ticket with the necessary transaction details for verification.

Once a refund is complete, the service benefits associated with that order will end, and the status of the related subscription or data balance will be adjusted. If your account has other active orders, clarify during processing whether they will be affected. If you disagree with the refund amount, order status, or outcome, you may request a further review in the original ticket. You can also refer to the Terms of Service and Privacy Policy.