Privacy Policy

Account Information and How It Is Used

No email address is required to create an account; a username and password are sufficient. An email address is not required to open an account, and this service does not request one for account creation. The account system processes usernames, password verification data, and subscription status for identity checks, sign-in, and service delivery.

When handling a support ticket, this service receives text, screenshots, and problem descriptions submitted by users. This information helps us understand the issue, verify the account, and respond with a resolution. Please do not submit passwords, complete subscription links, sensitive payment credentials, or another person’s personal information.

No-Logs Policy and Connection Data

This service follows a no-logs policy. It does not record which websites users visit or retain browsing content, destination URLs, or DNS query history, and does not create records that could be used to reconstruct an individual’s browsing activity.

Temporary states required to establish and forward a connection are used only to handle that active connection. They are not retained as persistent connection logs after it ends. This service does not keep visit details linking source addresses, destination addresses, and connection times.

Account data on traffic usage and subscription status is used to calculate allowances and authorize service access. This billing data does not include the websites or content accessed. These aggregate records are handled separately from website analytics and order records, and are not used to reconstruct browsing history.

Order Records and Third-Party Payments

Order records include the selected plan, order amount, payment status, and refund information. They are used to confirm entitlements, reconcile transactions, and handle disputes. Supported payment methods are Alipay / WeChat Pay / USDT.

Payments are processed by the relevant third-party payment service. Information it collects to complete a transaction is governed by its own privacy rules. VPNLiuLiang receives the transaction result needed to verify an order and does not ask users to provide payment passwords or wallet private keys to customer support.

Information is processed only as needed to deliver the service, perform necessary technical operations, or meet applicable legal obligations. Account information is not sold or exchanged for marketing unrelated to transactions.

Website Analytics and Browser Storage

Analytics for the marketing website help us understand page visits, referral sources, device and browser categories, and entry-point clicks, so we can improve content and workflows. Analytics are limited to this website and do not represent external content users access through the network acceleration service.

Cookies and local storage are used to maintain sign-in status and save language preferences and necessary interface choices. Analytics may also use browser identifiers to distinguish visits. Keep sign-in credentials only on trusted devices, and sign out after using a shared device.

Users can restrict cookies or clear site data in their browser settings. After clearing data, you may need to sign in again or reselect a language. This action clears storage on the device only; it does not automatically delete an account or order records from the server.

Data Retention and Deletion Requests

Account information is retained for as long as needed to provide the service. Order and refund information is retained as required for transaction reconciliation, dispute handling, and applicable laws. Support tickets and analytics are kept only until the relevant handling or analysis purpose is complete, then deleted or de-identified. They are not retained long term without a related purpose.

Users can request access to, correction of, or deletion of account information through the support ticket area in the user panel. Account ownership must be verified before processing a request to prevent action by another person; verification requires only information relevant to the request.

Deleting an account may affect sign-in and subscription use. Transaction records that must be retained by law will be subject to use restrictions, and the reason for retention will be explained in the response. Backups that cannot yet be cleared will be removed during normal overwrite cycles and will not be restored for routine business use.

Policy Updates and Contact

When this policy changes, the revised text will be published on this page and the date at the top will be updated. Important changes to data processing purposes or user rights will be announced on the site; necessary explanations will not be replaced by silent edits.

For questions about data handling or the progress of a deletion request, please submit a ticket through the user panel. Subscription rules are described in the Terms of Service, and refund request rules are described in the Refund Policy.